Refund policy

🔁 Refund Policy | Royal Card – Japanese Trading Card Shop

1. Delivery Delays Due to Unforeseen Events

In the case of delivery delays caused by natural disasters, pandemics, or other uncontrollable events, we will notify you promptly. Your understanding and patience are appreciated during such times.

2. Delays Exceeding One Month

If your package is delayed for more than one month due to reasons other than the above, please contact us.
After reviewing the situation, we will issue a full refund if appropriate.

3. Product Damage & Shipping Issues

All products are inspected before packing for international shipment.

If your item arrives damaged, we will offer a refund or free replacement.
To process your request, please provide:

  • A photo of the outer package (showing shipping damage)

  • A photo of the damaged item

Once verified, we will contact you with the resolution.

⚠️ Please note: If you cannot provide proof of damage, we may not be able to issue a refund or replacement.

4. Returns and Refund Conditions

We generally do not accept returns after a purchase is completed.
However, refunds will be offered in the following cases:

  • Sudden out-of-stock items

  • Shipping damage or defects upon arrival

  • Items confirmed to be damaged before shipping

📩 If you have any questions or concerns, please reach out to us through our Contact Page.